Refund Policy.
This policy explains when purchases from PaperChasin Academy may be cancelled, refunded or otherwise remedied.
LAST UPDATED: 12 AUGUST 2026General refund policy
Because our courses, digital resources and educational materials can be made available immediately after purchase, our general policy is that purchases are final once access to the relevant digital content has begun.
We do not normally provide discretionary refunds simply because a customer changes their mind after receiving access to purchased digital content.
Nothing in this policy excludes or restricts any cancellation, refund, repair, replacement, repeat-performance, price-reduction or other remedy that you are legally entitled to.
Digital courses and content
Where digital content is supplied immediately, you may be asked before purchase to expressly agree that supply should begin immediately and acknowledge that, once supply begins, you may lose an applicable statutory cancellation right.
Where any legally required consent or acknowledgement has not been obtained, or where applicable law gives you rights that cannot be waived, those rights continue to apply.
A refusal to provide a discretionary refund does not affect your legal rights where digital content is faulty, materially not as described or otherwise fails to satisfy applicable legal requirements.
Development services
Separate cancellation rules may apply to one-to-one development assistance, code reviews and other commissioned services.
If you request that a service begins during an applicable cancellation period, you may be required to pay for work reasonably completed before cancellation where permitted by law.
If a service has been fully performed after you expressly requested that performance begin, cancellation rights may end where applicable law permits.
Any project-specific cancellation arrangements agreed before work begins form part of the contract for that service, subject to your statutory rights.
Faulty or inaccessible content
If purchased content cannot be accessed, is materially different from its description or appears defective, contact us so we can investigate.
Depending on the circumstances and your legal rights, an appropriate remedy may include restoring access, correcting or replacing content, repeat performance, a price reduction or a refund.
Requesting assistance or a refund
Refund and purchase-related enquiries should be sent to:
You can also request general support through our official Discord community.
Please provide the email address used for your purchase, the relevant order or payment reference where available, and a clear explanation of the issue.
Business operator:
Roger Hemingway trading as PaperChasin' Studios
3 Clifton Cres
Folkestone
CT20 2EL
United Kingdom